We GUARANTEE your satisfaction with all of our printer cartridges, laser toner, and bulk ink..

If you are unable to successfully refill at least one cartridge and technical support cannot help you, you may obtain a Return Authorization Number from Technical Support and return any item for a full refund of the purchase price less shipping and handling. Our money back guarantee extends for 3 months from the date of shipping.

If you receive a defective item, please contact us immediately. We will re-ship the damaged item to you at no extra charge or issue you a full refund after you have returned the damaged product.

Please note that if you return cartridges without a Return Merchandise Authorization (R.M.A.) number, you will receive NO refund or replacement. Please call us at the number at the top of this page to contact.

In most cases it takes about 3-4 weeks to process a return.

Shipping and handling charges are not refundable.

Exchanges - We try to make it easy

If you receive a defective item, or would like to exchange your products for any reason, please fill out the form below. We will re-ship the damaged or exchanged item to you at no extra charge (other than s&h). Please call us at the number at the top of this page for any exchange issues.

Satisfaction is 100% guaranteed on all our cartridges, ink refill kits, and other printer supplies. You'll even get free shipping on all orders over $39! We are commited to providing you with the lowest prices on high quality ink cartridges, not to mention the best customer service.